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Have questions or need assistance with your order? We're here to help! Reach out using any of the methods below.
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Customer Service Hours
- Monday - Friday: 9:00 AM - 5:00 PM EST
- Saturday: 10:00 AM - 3:00 PM EST
- Sunday: Closed
Frequently Asked Questions
How do I care for my macrame curtains?
Our macrame curtains are made from 100% cotton and should be gently hand washed in cold water with a mild detergent when necessary. Avoid bleach and harsh chemicals. Lay flat to dry, and never put macrame in a dryer. Light ironing on low heat can help remove wrinkles if needed.
Do you offer custom sizes or designs?
Yes! We can create custom sizes and designs for our macrame products. Please contact us with your specific requirements, and we'll be happy to provide a quote and timeline for your custom piece.
How long does shipping take?
Standard shipping within the United States typically takes 3-5 business days. International shipping times vary by location but generally take 7-14 business days. We'll provide tracking information once your order ships.
What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Custom orders are non-returnable. Please contact us before initiating a return, and we'll provide instructions for the return process.